FAQs

We are a family business from Kitzbühel that has been managed by Kaspar Frauenschuh and his sister Theresia Frauenschuh-Broz for over 40 years. FRAUENSCHUH stands for timeless and luxurious women's and men's clothing. Our specially developed high-tech materials such as Premium Softshell or Nylon Quilt combine with traditional fabrics like loden and wool to create a unique FRAUENSCHUH silhouette with worldwide recognition.

Meanwhile, the third generation has joined the company and acts with a clear conscience, entirely in line with the FRAUENSCHUH philosophy.

To help you choose the right size, please consult our size chart, which you can find on the detailed product page under "Size & Fit" for the respective item. If you need further information or have additional questions, please contact our customer service at eshop@frauenschuh.com or call us at 0043 5356 64288 18 from Monday to Friday from 8:00 AM to 4:00 PM (excluding public holidays).

Frauenschuh.com offers a wide selection of secure and convenient payment methods to make your shopping experience in our online shop as easy as possible.

Here are the available payment methods:

Credit and Debit Cards:
You can conveniently pay for your order using the most common credit and debit cards, including Visa, MasterCard, American Express, and many more.

PayPal:
With PayPal, you can make your purchases securely and quickly through your PayPal account.

Apple Pay:
If you use an Apple device, you can pay for your purchases with Apple Pay with just one tap.

Google Pay:
With Google Pay, you can easily pay for your order on Android devices.

Shop Pay:
If you have a registered Shop Pay account, you can complete your order even faster and more smoothly.

We strive to offer you the most flexible payment options so you can shop with us conveniently and securely. Please note that the availability of certain payment methods may vary depending on your location.

Once you have placed your order, a confirmation email including a tracking number will be sent to you. Please keep this number for future reference. If you have an account, you can also check the status of your order at any time in the "My Account" section of our website. A separate shipping confirmation will be sent to you as soon as your order has been dispatched. Please do not hesitate to contact us if you have any further questions or concerns.

Should the products purchased at Frauenschuh.com not meet your requirements, you are welcome to return the items to us and we will offer you a full refund. Here is some important information you should note:

- We only accept returns within 14 days from the day your order was delivered.

- Please ensure that the returned items are in new and unused condition and that the original tags are still attached.

- Please note that shipping costs are non-refundable and excluded from the refund.

Please note that FRAUENSCHUH.com can only refund items that are unworn, unwashed, in perfect condition, and whose tags have not been removed. If items show signs of wear, acceptance of the item may be refused.

Your satisfaction is very important to us, and we want to ensure that your return process is as smooth as possible. If you have any further questions or need assistance, please contact our customer service team.

- Please use the return label provided with your shipment and drop off your return at the respective shipping partners.

- Please fill out the enclosed return form carefully and include it in the package.

- Pack the items and the return form in the original shipping material or a simple box.

- Stick the enclosed pre-paid return label to the outside of the package.

- Drop off your package at any post office or UPS Access Point, or simply arrange a UPS pick-up on UPS.com

- Your order will be refunded once the return is processed. It usually takes between five and ten business days for the refund to appear on your bank statement.<>/p>