Order & Shipping
Discover and shop to your heart's content 24/7 in our online shop.
Once you have discovered your desired product, simply select the appropriate size and click “Add to Cart”. Your item will immediately end up in your shopping cart, where you can always see an overview of your selected products.
Would you like to checkout directly? Or browse further? The decision is yours! Select “Continue Shopping” or “Checkout” and customize your shopping cart as needed. You can access your shopping cart at any time using the symbol at the top right.
To complete your order, click “Checkout” and follow the instructions.
Shipping information
Orders are processed and shipped Monday to Friday. For orders received on public Austrian holidays, processing will take place on the next working day. All shipments are sent exclusively from Austria and are carried out by our logistics partner UPS for all listed delivery countries, except Austria. Within Austria, delivery is carried out by the Austrian Post.
In addition to convenient online ordering, we also offer you the service of placing your order by telephone. Our friendly customer service team is here to help you and will be happy to support you with your selection and the ordering process.
Simply call us on: +43 5356 64288 18 Availability: Monday to Friday, 8:00 a.m. - 6:00 p.m
We look forward to helping you!
If you would like to cancel your order or part of it, simply send us an email with your request to eshop@frauenschuh.com. Please include your order number - we will take care of everything else as quickly as possible.
Shopping at Frauenschuh.com is also possible without a customer account. When you click “Checkout,” you can either log in to your existing account, create a new account, or simply continue as a guest.
If you want to decide on a customer account during checkout, this is still possible at the end of the ordering process. Simply enter your address details and payment method, confirm your order and voilà!
Advantages of a customer account:
By creating a customer account with us, you enjoy numerous advantages:
Overview of all your purchases
Adding items to wish list
Processing of all customer account details, address details and email settings
Overview of the status and history of your orders
Access to all your invoices
Ability to change your password
Option to subscribe and unsubscribe from the newsletter
After completing your order, you will receive an order confirmation by email. In this email you will find a link where you can check the current status of your order. If you have created a customer account, you have the option to check the current status of your order in the customer account under “Orders”.
As soon as your order has been picked up by our logistics partner, you will be informed by a separate email.
In this email you will find the tracking number associated with your package.
With the link provided you can check the status of your shipment, set the time of your delivery or change and track the delivery address:
www.post.at
www.ups.com
A few minutes after completing your order, you will receive an order confirmation by email from Frauenschuh.com. If this is not the case, it can be assumed that there was a transmission error when entering the data or payment. In this case, please try again or contact us by telephone on: 0043 (0) 5356 64288 18 from Monday to Friday 8:00 a.m. to 6:00 p.m.
We ship your orders exclusively through our trusted logistics partners Post and UPS. All shipments from FRAUENSCHUH.com are insured against theft and damage. However, this insurance coverage ends as soon as you have confirmed the delivery in writing to our delivery service.
Germany:
-Standard Shipping: 2-4 business days - Free Shipping
-Express shipping: 1 working day, at a price of EUR 20.00
Shipments to Austria are sent via Austrian Post.
Austria:
- Standard shipping: 2-4 business days - Free shipping
- EMS shipping: 1 working day, at a price of EUR 10.00
For Germany and Austria we offer free returns within 14 working days.
Shipments to Switzerland are sent via our logistics partner UPS.
Please note that the net price will be charged for deliveries to Switzerland.
You will be charged customs duties and taxes when delivered by the shipping company UPS. These must be paid directly to the shipping company UPS.
- Express shipping: 2-4 working days - at a price of EUR 30.00
For returns from Switzerland, you as the customer assume both responsibility and costs for the safe return of the goods and for the reversal and refund of all applicable customs fees and taxes. Also, keep all relevant receipts and documents for the refund process at your local customs office.
The shipping method available for the delivery country you have chosen as well as the delivery costs and delivery times can be found in the following table:
Delivery countriesShipping costsStandardShipping costsExpressCash on deliveryReturns collectionDelivery timeAustriaFree shipping EURO 10.00Shipping costs EURO 4.00EURO 0.001 working dayGermanyFree shippingEURO 20.00Shipping costs EURO 4.00EURO 0.001 working dayBelgiumnot availableEURO 20.00Shipping costs + EURO 4.00 self responsible2-3 working daysBulgarianot availableEURO 19.00 shipping costs + EURO 4.00self responsible3-4 working daysDenmarknot availableEURO 20.00 shipping costs + EURO 4.00self responsible3-4 working daysFinlandnot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysFrancenot availableEURO 19.00Shipping costs + EURO 4.00self responsible3-4 working daysGreecenot availableEURO 19.00Shipping costs + EURO 4.00self responsible3-4 working daysLarge Britainnot availableEURO 19 .00Shipping costs + EURO 4.00self responsible3-4 working daysIrelandnot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysItalynot availableEURO 19.00Shipping costs + EURO 4.00self responsible3-4 working daysLatvianot availableEURO 20.00Shipping costs + EURO 4.00self responsible3 -4 business daysLithuania not availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysLuxembourgnot availableEURO 19.00Shipping costs + EURO 4.00self responsible3-4 working daysMaltanot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysNetherlandsnot availableEURO 19.00Shipping costs + EURO 4.00responsible for yourself3- 4 working daysPolandnot availableEURO 19.00Shipping costs + EURO 4.00self responsible3-4 working daysPortugalnot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysRomanianot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysSwedennot availableEURO 20.00Shipping costs + EURO 4.00 yourself responsible3-4 working daysSlovakianot availableEURO 19.00Shipping costs + EURO 4.00self responsible3-4 working daysSlovenianot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysSpainnot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysCzech R.not availableEURO 2 0.00 shipping costs + EURO 4.00self responsible3-4 working daysHungarynot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysCyprusnot availableEURO 20.00Shipping costs + EURO 4.00self responsible3-4 working daysSwitzerlandnot availableEURO 30.00Shipping costs + EURO 4.00self responsible3-4 working days
Yes, UPS allows delivery to one of its access points, while Austrian Post deposits your shipment at the post office responsible for you.
If you are in Kitzbühel or planning a visit, you are welcome to pick up your order directly from the Frauenschuh store. Please note that it is unfortunately not possible to exchange goods directly in the store. If you would like to make a return or exchange, please contact us by telephone on: +43 5356 6428818.
There are no additional duties or taxes when shipping goods within the EU. All item prices and delivery costs are shown including the applicable VAT and are presented as gross prices.
The following countries belong to the EU:
Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (Southern part).
Shipments to Switzerland are sent via our logistics partner UPS.
Please note that the net price will be charged for deliveries to Switzerland. You will be charged customs duties and taxes when delivered by the shipping company UPS. These must be paid directly to the shipping company UPS.
- Express shipping: 2-4 working days - at a price of EUR 30.00
For returns from Switzerland, you as the customer assume both responsibility and costs for the safe return of the goods and for the reversal and refund of all applicable customs fees and taxes. Also, keep all relevant receipts and documents for the refund process at your local customs office.
Note on customs duties and taxes for international deliveries:
Please note that we only invoice the net amount (excluding VAT) plus possible shipping costs. For deliveries and orders outside the EU, your purchase and shipping are subject to customs and tax. Customs duties, VAT and any other charges must be paid directly to the shipping service provider (UPS) upon receipt of the order against a separate invoice. These additional costs may vary and cannot be calculated by us - for more detailed information please contact your local customs authority. If you do not pay the applicable fees, Frauenschuh reserves the right to charge you for additional costs.
