Legal & Privacy

In the following privacy policy, we inform you about the most important aspects of data processing within the framework of our website. We collect and process personal data only on the basis of the statutory provisions (General Data Protection Regulation, Telecommunications Act 2003).

As soon as you, as a user, access or visit our website, your IP address and the start as well as the start and end of the session are recorded. This is for technical reasons and therefore constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR.

COLLECTION, PROCESSING AND USE OF PERSONAL DATA

You can visit our site without providing any information about yourself. We store only access data without any personal reference, such as the name of your Internet service provider, the page from which you visit us, or the name of the requested file. This data is evaluated exclusively to improve our offering and does not allow any conclusions to be drawn about you personally.

Personal data is only collected when you voluntarily provide it to us in the course of ordering goods, opening a customer account or registering for our newsletter. We use the data you provide, without your separate consent, exclusively to fulfil and process your order. Once the contract has been fully processed and the purchase price paid in full, your data is blocked from further use and deleted after the expiry of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. When you sign up for the newsletter, your email address is used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

CONTACTING US

If you contact us via the form on the website or by email, the data you provide is stored with us for six months for the purpose of processing the enquiry and in case of follow-up questions. We do not pass this data on without your consent.

DATA STORAGE

We point out that, for the purpose of a simpler ordering process and for the later processing of the contract, the IP data of the account holder is stored by the web shop operator within the framework of cookies, as are the buyer's name, address and credit card number.

The data you provide is required for the performance of the contract or for carrying out pre-contractual measures. Without this data we cannot conclude the contract with you. Data is not transmitted to third parties, with the exception of the transmission of credit card data to the processing banks / payment service providers for the purpose of debiting the purchase price, to the transport/shipping company commissioned by us for the delivery of the goods, and to our tax advisor for the fulfilment of our tax obligations.

After the ordering process is cancelled, the data stored with us is deleted. In the event of a contract being concluded, all data from the contractual relationship is stored until the expiry of the retention period under tax law (7 years). The data name, address, purchased goods and date of purchase is stored beyond that until the expiry of product liability (10 years). Data processing takes place on the basis of the statutory provisions of § 96(3) TKG and of Art. 6(1)(a) (consent) and/or (b) (necessary for the performance of the contract) GDPR.

DATA PROCESSING FOR POSTAL ADVERTISING

With your consent in the checkout process, we are legally entitled to store your first and last name, your postal address and, where applicable, your title and to use them for our own advertising purposes by postal mail. You can object to this use of your data at any time with effect for the future by sending us a message.

TRANSMISSION OF DATA TO TRANSPORT SERVICE PROVIDERS

For the purpose of delivering ordered goods, we work with logistics service providers/transport companies and/or shipping partners: the following data may be transmitted to them for the purpose of delivering the ordered goods or announcing them: first name, last name, postal address and, where applicable, your email address and telephone number.

PAYMENT SERVICE PROVIDERS

We process your payment information for the purpose of payment processing, e.g. when you purchase or use a product and/or a service via www.frauenschuh.com. Depending on the payment method, we forward your payment information to third parties (e.g. in the case of credit card payment, to your credit card provider).

The legal basis for this data processing is Art. 6(1)(a), Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR.

Paypal

PayPal (PayPal (Europe) S.a.r.l. et Cie, S.C.A. 22-24 Boulevard Royal 2449 Luxembourg) is a payment method that is a so-called e-wallet. This means the customer stores an actual payment method with PayPal and logs into their PayPal account during the payment process with us in order to confirm the payment there. The login takes place on PayPal's site and the customer does not have to share any payment data. However, the following data is transmitted to PayPal when using this payment method: amount, order number, name (of both the billing and delivery address), address (of both the billing and delivery address), email, telephone number. The purpose of the data processing is to carry out your payment via PayPal. From PayPal, linked to the above data, we receive a payment confirmation with the time of payment. The legal basis is Art. 6(1)(1)(b) GDPR. The described data transmission also takes place at the same time for the purpose of fraud prevention at PayPal. Therefore, the additional legal basis is Art. 6(1)(1)(f) GDPR. If you process your payment via PayPal, a right of objection is excluded, as the processing of your data is strictly necessary.

SOFORTÜBERWEISUNG

We also offer payment by Sofortüberweisung (instant bank transfer). For this you only need the account number, BIC or bank code, as well as the PIN and TAN of your online banking account.

During the ordering process you are automatically redirected to the secure payment form of Sofort GmbH.

Immediately afterwards you receive the confirmation of the transaction. We then receive the transfer credit directly. Sofortüberweisung as a payment method can be used by anyone who has an activated online banking account with a PIN/TAN procedure.

Please note that a few banks do not yet support payment by Sofortüberweisung.

You can find more detailed information via the following link: www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

BSPayone

BS Payone (BS PAYONE GmbH Lyoner Straße 9 D-60528 Frankfurt/Main) is our payment service provider through which both card transactions and EPS payments are processed.

For card transactions we use an iFrame provided by BS Payone and integrated into our web shop. Customers therefore do not have to share any card data with us. We also do not receive any other personal data from BS Payone. However, the following data is transmitted to Payone when using this payment method: amount, order number, name (of both the billing and delivery address), address (of both the billing and delivery address), email, telephone number, pseudocardpan.

The data from card payments is in turn passed on by Payone to our acquiring banks (Elavon, American Express) so that the transaction can be charged to the card at the card-issuing bank. The purpose of the data processing is to carry out your payment by card transaction. The legal basis is Art. 6(1)(1)(b) GDPR. The described data transmission also takes place at the same time for the purpose of fraud prevention at BSPayone. Therefore, the additional legal basis is Art. 6(1)(1)(f) GDPR. If you process your payment by card, a right of objection is excluded, as the processing of your data is strictly necessary. For EPS payments, customers are redirected by Payone to their own bank after selecting their bank. There they must confirm the payment process in the same way as one confirms a transfer in online banking. We do not receive any personal data from BS Payone. However, the following data is transmitted to Payone when using this payment method: amount, order number, name (of both the billing and delivery address), address (of both the billing and delivery address), email, telephone number. The purpose of the data processing is to carry out your payment by EPS payment. The legal basis is Art. 6(1)(1)(b) GDPR. If you process your payment by EPS payment, a right of objection is excluded, as the processing of your data is strictly necessary.

USE OF COOKIES

Our website uses so-called cookies to make visiting our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use ?

Cookies are deleted from your hard drive again after the end of the browser session (so-called session cookies). Other cookies remain on your computer and allow us to recognise your computer on your next visit (so-called persistent cookies).

If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. When cookies are deactivated, the functionality of our website may be limited.

SOCIAL MEDIA COOKIES

Use of social media links and third-party services

a) We currently integrate the following social media links on our website: Facebook, Google+, Instagram, Youtube and Pinterest. In doing so, we limit ourselves merely to links to the relevant social media services. This means that, by default, no personal data is transmitted to the providers of the social media services when you visit our site. You can identify the service provider of the social media service by the initial letter or the logo on the box.

We offer you the option of communicating directly with the provider of the social media service by means of the link. Only when you click the link are you redirected to the social media service, and only at that point does the service receive information that you have visited our online platform. Since the collection of data by the social media service takes place in particular via cookies, we advise you to delete all cookies via the security settings of your browser before clicking the link.

We have no control over the data that is collected and processed, nor over the entire scope of the data collection, the processing purposes or the storage periods. Nor do we have any details about the deletion of the data collected by the plug-in provider. The respective social media service will, however, provide you with this information within the framework of your usage agreement with it.

The social media service could store the data collected about you as usage profiles and use it for advertising purposes, market research and/or the needs-based design of its website. You must assert any right to object to the creation of such user profiles directly with the respective social media service.

The data collection by the social media service takes place regardless of whether you have an account with the service and are logged in there. If you are logged in with the plug-in provider, your collected data is assigned directly to your existing account with the social media service. It is recommended that you log out regularly after using a social network, but especially before activating the link, in order to prevent your data being assigned to your profile with the social media service.

You can obtain further information about the purpose and scope of the data collection and its processing by the plug-in provider in the privacy policies of these providers listed below. There you will also find additional information about your respective rights and settings options for protecting your privacy.

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;

http://www.facebook.com/policy.php; further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications and http://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US- Framework.

Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de.

Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US- Framework.

Instagram LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA; current data protection information on the "Instagram button" and additional information are available here: https://help.instagram.com/155833707900388/. Instagram, as part of Facebook, is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US- Framework.

Pinterest, Inc., 651 Brannan Street, San Francisco, CA 94107, USA; https://policy.pinterest.com/de/privay-policy; further information on data collection: https://help.pinterest.com/de/article/personalization-and-data; Pinterest is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/participant?id=a2zt00000008VVzAAM&status=Active.

Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland; https://policy.pinterest.com/de/privacy-policy; further information on data collection: https://help.pinterest.com/de/article/personalization-and-data; Pinterest is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/participant?id=a2zt00000008VVzAAM&status=Active.

YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA; privacy policy: https://policies.google.com/privacy?hl=de&gl=de; further information on data collection:

https://support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=de; YouTube, as a subsidiary of Google, is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

CREATION OF PSEUDONYMOUS USAGE PROFILES FOR WEB ANALYSIS

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Through Google Analytics, data is collected and stored from which usage profiles are created using pseudonyms.? These usage profiles serve to analyse visitor behaviour and are evaluated to improve and design our offering according to demand.? Cookies can be used for this. These are small text files that are stored locally on the computer of the site visitor and thus enable recognition on a renewed visit to our website.?

The pseudonymised usage profiles are not combined with personal data about the bearer of the pseudonym without a separately granted, express consent of the person concerned.?

More information on the handling of user data at Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

You can prevent the collection of the data generated by the cookie and relating to your use of the website by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Google Adwords

Our website uses the Google Adwords service. Google AdWords is an online advertising programme of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

On the one hand, we use the remarketing function within the Google AdWords service. With the remarketing function, we can present users of our website with advertisements based on their interests on other websites within the Google Display Network (on Google itself, so-called "Google ads", or on other websites). For this purpose, the interaction of users on our website is analysed, e.g. which offers the user was interested in, in order to be able to show users targeted advertising on other pages even after visiting our website. For this, Google stores a number in the browsers of users who visit certain Google services or websites in the Google Display Network. By means of this number, referred to as a "cookie", the visits of these users are recorded. This number serves to uniquely identify a web browser on a particular computer and not to identify a person; personal data is not stored. The legal basis for this data processing is Art. 6(1)(f) GDPR.

You can deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: www.google.com/settings/ads/plugin.

Further information on Google Remarketing and Google's privacy policy can be viewed at: www.google.com/privacy/ads/ . Google

Conversion Tracking

Furthermore, within the framework of using the Google AdWords service, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer/end device. These cookies lose their validity after 30 days, contain no personal data and therefore do not serve for personal identification. The information obtained with the help of the conversion cookie serves to create conversion statistics for AdWords customers who have opted for conversion tracking.

The legal basis for this data processing is Art. 6(1)(f) GDPR.

You can prevent the storage of the cookies by means of a corresponding setting of your browser software; we point out, however, that in this case you may not be able to use all functions of this website in full. In addition, you can deactivate interest-based ads on Google and interest-based Google ads on the web (within the Google Display Network) in your browser by activating the "Off" button at www.google.de/settings/ads or by opting out at www.aboutads.info/choices/. Further information on your settings options in this regard and on data protection at Google can be found at www.google.de/intl/de/policies/privacy/?fg=1.

Google Maps

Our website uses functions of the web map service "Google Maps". The service provider of this function is:

Google Ireland Limited Gordon House, Barrow Street Dublin 4. Ireland. Tel:+353 1 543 1000

In the course of using Google Maps, it is necessary to store and process your IP address. Google generally transfers the data to a server in the USA and stores it there. The processing is carried out by the service provider (named above); the operator of this homepage has no influence on the transfer of the data.

Data processing takes place on the basis of the statutory provisions of § 96(3) TKG and of Art. 6(1)(f) (legitimate interest) GDPR. The use of Google Maps increases the findability of the places provided on our website.

Further information about the handling of user data of the service provider "Google" can be found in the privacy policy:

https://policies.google.com/privacy?hl=de.

Google also processes the data in the USA, but has submitted to the EU-US Privacy Shield.

https://www.privacyshield.gov/EU-US-Framework

Google Fonts

Our website uses fonts from "Google Fonts". The service provider of this function is:

Google Ireland Limited Gordon House, Barrow Street Dublin 4. Ireland Tel: +353 1 543 1000

When you access this website, your browser loads fonts and stores them in the cache. Since you, as a visitor to the website, receive data from the service provider, Google may under certain circumstances set or analyse cookies on your computer.

The use of "Google Fonts" serves to optimise our service and the uniform presentation of content. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Further information on Google Fonts can be found at the following link: https://developers.google.com/fonts/faq. Further information about the handling of user data by Google can be found in the privacy policy: https://policies.google.com/privacy?hl=de. Google also processes the data in the USA, but has submitted to the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework. Server log files: This website and the associated provider automatically collect information in the course of website use within the framework of so-called

"server log files".

This concerns in particular: IP address or host name, the browser used, length of stay on the website, as well as date and time, accessed pages of the website, language settings and operating system, "leaving page" (on which URL the user left the website), ISP (Internet service provider). This collected information is not processed in a personally identifiable manner or associated with personal data. The website operator reserves the right to evaluate or review this data in the event that unlawful activities become known.

Newsletter

You have the option of subscribing to our newsletter via our website. For this we need your email address and your declaration that you agree to receive the newsletter. If you use the option to subscribe to our newsletter, your email address and your agreement/declaration of consent regarding receipt of the newsletter are required.

Following your registration for our newsletter, you will receive a confirmation email from us with a link to confirm your registration. The subscription can be cancelled at any time. Please send the cancellation to our email address: eshop@frauenschuh.com. Your data in connection with the newsletter dispatch will be deleted by us immediately in the event of a cancellation. The lawfulness of the data processing that took place up to the revocation, which occurred on the basis of consent, is not affected.

Customer account

To enable you to enjoy the greatest possible convenience, we offer you the permanent storage of your personal data in a password-protected customer account/user account. Setting up a customer account is in principle voluntary. If you set up a customer account, the processing of the data collected here takes place on the basis of Art. 6(1)(b) GDPR. After setting up a customer account, no renewed data entry is required. In addition, you can view and change the data stored about you in your customer account at any time. In addition to the data requested when placing an order, you must provide a password of your own choice to set up a customer account. Together with your email address, this serves for access to your customer account. Please treat your personal access data confidentially and in particular do not make it accessible to any unauthorised third party. Please note that you also remain automatically logged in after leaving our website, unless you actively log out. You have the option of deleting your customer account at any time. Please note, however, that this does not at the same time result in the deletion of the data viewable in the customer account if you have ordered from us at some point. The deletion of your data takes place automatically after the expiry of the commercial and tax-law retention obligations applicable to us. The legal basis for this further data processing is Art. 6(1)(c) GDPR and Art. 6(1)(f) GDPR. IP ANONYMISATION: We use the function "activation of IP anonymisation" on this website. As a result, your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services to the website operator associated with website use and internet use. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google.

DATA PROCESSING ON BEHALF

We have concluded a contract with Google for data processing on behalf. TYPEKIT: On our website, external fonts from Typekit are used. Typekit is a service offered by the company Adobe. The web fonts are integrated by means of a server call to Adobe (in the USA). In the process, the IP address of the browser of your end device is stored by Adobe. More detailed information can be found in the data protection principles of Typekit: http://www.adobe.com/privacy/typekit.html or in Adobe's privacy policy: http://www.adobe.com/de/privacy/cookies.html. YOUR RIGHTS: You are in principle entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection claims have otherwise been infringed in some way, you can lodge a complaint with the supervisory authority. In Austria this is the

Data Protection Authority.

Information

Deletion of data

Correction of data

Portability of data

Revocation and objection to data processing

Restriction

If you suspect that in the course of the processing of your data violations of data protection law have occurred, you have the option of complaining to us (eshop@frauenschuh.com) or to the Data Protection Authority.

CONTROLLER RESPONSIBLE FOR THE USE OF YOUR DATA

Website operator: Frauenschuh Bekleidungs GmbH

Telephone number: 0043 5356 64288 18

Email: eshop@frauenschuh.com

Right of objection

Under the conditions of Art. 21(1) GDPR, the data processing may be objected to on grounds arising from the particular situation of the data subject. The above general right of objection applies to all processing purposes described in this privacy information that are processed on the basis of Art. 6(1)(f) GDPR. Unlike the special right of objection directed at data processing for advertising purposes, under the GDPR we are only obliged to implement such a general objection if you give us reasons of overriding importance for it (e.g. a possible danger to life or health).

Right of revocation

Insofar as we process data on the basis of consent granted by you, you have the right at any time to revoke the consent granted. The revocation of consent does not have the consequence that the data processing carried out on the basis of the consent up to the time of revocation becomes invalid. Changes to the privacy policy: We occasionally update this privacy policy, for example when we adapt our website or when the legal or regulatory requirements change.

Frauenschuh Bekleidungs GmbH
Josef-Pirchl-Str. 50
6370 Kitzbühel
Tel: 0043 5356 64288 18
Email: eshop@frauenschuh.com

We, FRAUENSCHUH.com Handels GmbH, FN 53908 b, Regional Court Innsbruck, Maximilianstraße 4, 6020 Innsbruck, carry out sales and deliveries exclusively on the basis of our following General Terms and Conditions in the version valid at the time of the respective order, unless something else has been expressly agreed in writing between the customer and us:

IMPORTANT NOTES

The goods offered on our website are shown in the form of digital photographs. Deviations between the representation and reality may be due to technical reasons and do not constitute a defect in the goods ordered from us. We point out that the goods presented by us at www.frauenschuh.com may no longer be available or no longer obtainable at the time you view our homepage. Furthermore, it is possible that price changes have not yet been recorded on our homepage.

CONTRACTUAL RELATIONSHIP

Please refer to our website for the essential characteristics of the products we offer. Information in our price lists, catalogues and websites is always subject to change. We expressly reserve the right to change the information contained therein at any time. The customer's orders are deemed merely an offer to us to conclude a contract. A purchase contract only comes into being when the ordered product is dispatched by us.

PRICES

Prices are stated in EURO including the legally applicable value added tax. The VAT rate and share are shown in each case on the invoice.

DELIVERY

Frauenschuh.com delivers to the order address specified by the customer. All deliveries are made exclusively with our service partners UPS, Post and DHL Express. Delivery to PO boxes is excluded.

WARRANTY

The statutory warranty provisions apply.

RIGHT OF RETURN

Beginning of the cancellation policy

(1) Right of withdrawal for consumers from Austria. If the purchase contract comes about exclusively with the help of means suitable for distance communication, as described in § 5a(2) KSchG (Consumer Protection Act), the consumer may withdraw their order within 14 working days, whereby Saturday does not count as a working day, from receipt of the goods or the order of the service, without stating reasons, in text form (email, letter, fax) or by returning the goods. Pursuant to § 5a(2) KSchG, the consumer must receive, in good time during the performance of the contract — for goods not intended for delivery to third parties, at the latest at the time of delivery — written confirmation of the information named in § 5c(1)(1) to (6) KSchG, insofar as this has not already been provided to them in writing before conclusion of the contract. Written confirmation (provision of information) is equivalent to such provision on a durable medium available to the consumer. Pursuant to § 5e KSchG, the period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of the recurring delivery of goods of the same kind, not before receipt of the first partial delivery). If the information obligations under § 5d(1) and (2) KSchG have been violated, the consumer has a right of withdrawal of 3 months. If the trader fulfils their information obligations within this period, the period for exercising the right of withdrawal named in § 5a(2) KSchG begins at the time the information is transmitted by the trader.

To meet the deadline, it is sufficient to send the written withdrawal in good time to:

FRAUENSCHUH BEKLEIDUNGS GmbH
JOSEF-PIRCHLSTR 50
6370 KITZBÜHEL-
Mail: eshop@frauenschuh.com

The following business cases are excluded from the right of withdrawal: purchase contracts for products that are individually made to customer specifications and are clearly tailored to personal needs (in particular custom-made items, alterations, etc.)

Purchase contracts in which services are also coupled with the goods acquired; service contracts whose performance begins towards the consumer, in accordance with the order, within 7 working days of conclusion of the contract; purchase contracts for software, provided the delivered goods have been unsealed. Already opened or registered warranty extensions and enhancements.

CONSEQUENCES OF WITHDRAWAL

In the event of an effective withdrawal, the performances received by both parties are to be returned and any benefits drawn (e.g. interest) surrendered. If you cannot return or surrender the performance received and benefits (e.g. advantages of use) to us, or only in part, or only in a deteriorated condition, you must provide us with compensation for the value to that extent. For the deterioration of the item and for benefits drawn, you only have to provide compensation for the value insofar as the benefits or the deterioration are attributable to handling of the item that goes beyond the examination of its properties and functioning. "Examination of the properties and functioning" means the testing and trying out of the respective goods, as is possible and customary, for example, in a shop.

The consumer can avoid the obligation to provide compensation for the value by not putting the goods into use as their own property and refraining from anything that could impair their value. Pursuant to § 5g(2) KSchG, it is deemed agreed that the consumer bears the costs of return transport, regardless of the value of the item. Therefore, you must in any case bear the costs of return in the event of a withdrawal.

The services already rendered and thus definitively not subject to withdrawal reduce the purchase price to be refunded to the customer accordingly, or will be invoiced to the customer in the event of refusal of acceptance and treated as an outstanding claim.

PAYMENT METHODS

In our shop, the following payment methods are generally available to you: credit card, PayPal, advance payment (prepayment transfer), cash on delivery, Klarna, bank transfer. No matter how you pay, your bank data is protected with us by an SSL connection.

CURRENCY:

Prices are stated in euros including the legally applicable value added tax. The VAT rate and share are shown in each case on the invoice.

ADVANCE PAYMENT (PREPAYMENT TRANSFER)

If you select the payment method of advance payment, we will give you our bank details in a separate email and deliver the goods after receipt of payment. You can transfer the order amount to our account within four days.

Account no.: 143 172 449
IBAN: AT 6916 4300 0143 172 449
BIC: BTVAAT22
Bank code: 16430
Institution: BTV

Please note that the order is automatically cancelled if the amount is not received by us within 5 days in the case of a domestic transfer.

In the case of foreign transfers, if it is not received by us within 7 days.

CREDIT CARD

You are welcome to pay with Master Card, Visa or American Express. The credit card data is transmitted in a secure payment window of Shopify Payments.

Credits from returns are always refunded to the credit card account used for the purchase.

PAYING BY PAYPAL

Select the payment method "PayPal" in the order step. You will be automatically redirected to PayPal. If you are already a PayPal customer, you can log in there with your user data and confirm the payment. If you do not yet have a PayPal account, you can open a PayPal account and then confirm the payment. Credits from returns are always refunded to the PayPal account used for the purchase.

PAYING BY PAYPAL EXPRESS

Orders with PayPal Express checkout allow the ordering process to be shortened. The address stored in your PayPal account is used as the address. Sofort by Klarna: In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, legitimise yourself accordingly and confirm the payment instruction. Your account is debited immediately after placing the order. Further information is provided during the ordering process.

Google Pay

In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.

Apple Pay

In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.

Klarna

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.

Purchase on invoice via Klarna

The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.

Cash payment on collection

The invoice amount is to be paid before collection via the desired payment provider. EPS Sofort, IDEAL, Bancontact

Instant bank transfer via your usual online banking

RETENTION OF TITLE

The delivered goods remain the property of Frauenschuh until full payment.

DATA PROTECTION

Personal data is only collected when you voluntarily provide it to us in the course of ordering goods, opening a customer account or registering for our newsletter. We use the data you provide, without your separate consent, exclusively to fulfil and process your order. Once the contract has been fully processed and the purchase price paid in full, your data is blocked from further use and deleted after the expiry of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. When you sign up for the newsletter, your email address is used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

VOLUNTARY EXCHANGE OPTION

Independently of your statutory right of withdrawal, Frauenschuh voluntarily gives you the opportunity to return the products acquired from us. You can then return all items acquired in the Frauenschuh shop without stating reasons within 14 days of receipt, using the returns form, provided the goods are complete and in an unused and undamaged condition. Only an examination of the goods is permitted, such as would be customary for trying on in a shop. Goods that have been provided with a special hygiene sticker or a hygiene seal/welding can only be returned if the sticker or the welding or seal has not been opened.

CONTACT

Firma Frauenschuh Bekleidungs GmbH
Josef –Pirchlstr 50
6370 Kitzbühel in Tirol
Austria

Managing Director: Kaspar Frauenschuh
Register court: Regional Court Innsbruck
Register number: 53908b

VAT ID number: ATU 31954105

Bank information:
Bank für Tirol und Vorarlberg
Account no.: 143 172 449 Bank code: 16430
IBAN: AT 6916 4300 0143 172 449
SWIFT: BTVAAT22.

Firma Frauenschuh Bekleidungs GmbH
Josef-Pirchl-Strasse 50
6370 Kitzbühel
Austria
Phone: +43535664288
Email: office@frauenschuh.com

Business activity: Retail and mail-order trade in fashion
VAT number: ATU 6981 0038
Company register number: FN 437935y
Register court: Innsbruck Regional Court
Registered office: 6370 Kitzbühel,
Josef-Pirchl-Str. 50

Management:
Simon Frauenschuh
Kaspar Frauenschuh
Theresia Frauenschuh

Member of the Austrian Federal Economic Chamber

ALTERNATIVE DISPUTE RESOLUTION
"Consumers may address complaints to the EU's online dispute resolution platform: https://webgate.ec.europa.eu/odr "

LEGAL NOTICES REGARDING THIS WEBSITE

All texts, images and other information published here are subject to the provider's copyright, unless third-party copyrights apply. In any case, reproduction, distribution or public communication is permitted only with the provider's revocable and non-transferable consent.

The provider accepts no responsibility for any web content connected by cross-reference (link), as this is not its own content. The linked pages were checked for unlawful content, and none was identifiable at the time of linking. The operator of each linked page is responsible for its content. The provider has no general obligation to monitor or review them. Should a legal infringement become known, however, the relevant link will be removed without delay.

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Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. To exercise your right of withdrawal, you must inform us (Firma Frauenschuh Bekleidungs GmbH, Josef-Pirchl-Strasse 50, 6370 Kitzbühel, Austria, office@frauenschuh.com, phone: 43535664288) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied proof of having sent back the goods, whichever is the earlier. You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling them in a way that is not necessary to establish their nature, characteristics and functioning.