Order & Shipping

Discover and shop around the clock in our online store.

Once you have found the piece you are looking for, simply choose your size and click "Add to Bag". Your item goes straight into the Shopping Bag, where you always have an overview of your selected pieces.

Ready to check out? Or would you like to keep browsing? The choice is yours. Select "Continue Shopping" or "Checkout", and adjust your Shopping Bag as needed. You can reach your Shopping Bag at any time via the icon at the top right.

To complete your order, click "Checkout" and follow the further instructions.

Shipping information

Orders are processed and dispatched Monday to Friday. Orders received on official Austrian public holidays are processed on the next business day. All shipments are sent exclusively from Austria and handled by our logistics partner UPS for all listed delivery countries except Austria. Within Austria, delivery is handled by Austrian Post.

Extend your ordering options with our telephone service

Alongside convenient online ordering, we also offer the option to place your order by phone. Our friendly customer service team is on hand to help you with your selection and the ordering process.

Simply call us on: +43 5356 64288 18
Availability: Monday to Friday, 08:00 - 16:00

We look forward to assisting you!

If you would like to cancel your order in full or in part, simply send us an email with your request to eshop@frauenschuh.com. Please include your order number – we will take care of everything else as quickly as possible.

We also offer gift shipments. On request, we wrap the chosen garments in a colour-matched boiled-wool pouch, tied with a ribbon.

You can shop at Frauenschuh.com without an account. When you click "Checkout", you can either sign in to your existing account, create a new account, or simply continue as a guest.

Should you wish to create an account during checkout, this is still possible at the end of the ordering process. Simply enter your address and payment details, confirm your order, and you're done.

The benefits of an account:

By creating an account with us, you enjoy a number of benefits:
An overview of all your purchases
Adding items to your wishlist
Managing all your account details, addresses and email settings
An overview of the status and history of your orders
Access to all your invoices
The option to change your password
The option to subscribe to or unsubscribe from the newsletter

After completing your order, you will receive an order confirmation by email. This email contains a link where you can check the current status of your order. If you have created an account, you can also check the current status of your order in your account under "Orders"

Once your order has been collected by our logistics partner, you will be informed by a separate email.
This email contains the tracking number for your parcel.
Using the link provided, you can check the status of your shipment, set your delivery time, or change and track the delivery address:

www.post.at
www.ups.com

A few minutes after completing your order, you will receive an order confirmation by email from Frauenschuh.com. If you do not, it is likely that a transmission error occurred when entering your details or payment. In that case, please try again or contact us by phone on: 0043 (0) 5356 64288 18, Monday to Friday 08:00 to 16:00.

We ship your orders exclusively through our trusted logistics partners Post and UPS. All shipments from FRAUENSCHUH.com are insured against theft and damage. This insurance cover ends, however, once you have confirmed the delivery in writing to our delivery service.

Germany:
-Standard shipping: 2-4 business days - free of charge
-Express shipping: 1 business day, at a price of EUR 20.00

Shipments to Austria are sent via Austrian Post.

Austria:
- Standard shipping: 2-4 business days - free of charge
- EMS shipping: 1 business day, at a price of EUR 10.00

For Germany and Austria, we offer free returns within 14 business days.

Returns:

In Germany and Austria, you can return your order free of charge within 14 business days using the return label downloaded from the returns portal. Should you choose to return the product with a different carrier, you will have to bear the return costs yourself. Please note that we only accept returns that are unworn and in perfect condition. All original packaging and tags should also be included.

Shipments to Switzerland and the United Kingdom are sent via our logistics partner DHL Express.

Please note that for deliveries to Switzerland and the United Kingdom, the net price is invoiced.
On delivery by DHL Express, duties and taxes will be charged to you. These are payable directly to DHL Express.

- Express shipping: 2-7 business days - at a price of EUR 30.00

For returns from Switzerland and the United Kingdom, you as the customer take on both the responsibility and the cost of safely returning the goods, as well as the processing and refund of any customs duties and taxes incurred. Please also keep all relevant receipts and documents for the refund process with your local customs office.

The shipping method available for your chosen delivery country, along with the delivery costs and times, can be found in the table below this overview.

Yes, UPS can deliver to one of its Access Points, while Austrian Post leaves your shipment at your local post office.

If you are in Kitzbühel or Munich, or are planning a visit, you are welcome to collect your order directly in our Frauenschuh stores. Please note that a direct exchange of goods in store is unfortunately not possible. For any returns or exchanges, please contact us by phone on: +43 5356 6428818.

When goods are shipped within the EU, no additional duties or taxes apply. All item prices and delivery costs are shown inclusive of the applicable VAT and are displayed as gross prices.

The following countries belong to the EU:

Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (southern part).

Shipments to Switzerland and the United Kingdom are sent via our logistics partner DHL Express.
Please note that for deliveries to Switzerland and the United Kingdom, the net price is invoiced. On delivery by DHL Express, duties and taxes will be charged to you. These are payable directly to DHL Express.

Express shipping: 2-7 business days – at a price of EUR 30.00

For returns from Switzerland and the United Kingdom, you as the customer take on both the responsibility and the cost of safely returning the goods, as well as the processing and refund of any customs duties and taxes incurred. Please also keep all relevant receipts and documents for the refund process with your local customs office.

Note on duties and taxes for international deliveries:

Please note that we invoice only the net amount (excluding VAT) plus any shipping costs. For deliveries and orders outside the EU, your purchase and shipment are subject to duties and taxes. Customs duties, VAT and any further charges are payable on receipt of the order directly to the carrier (DHL Express) against a separate invoice. These additional costs can vary and cannot be calculated by us – for more precise information, please contact your local customs authority. Should you not pay the charges incurred, Frauenschuh reserves the right to charge you any additional costs that arise.