FAQs
FAQs
We are a family business from Kitzbühel, led for more than 40 years by Kaspar Frauenschuh and his sister Theresia Frauenschuh-Broz. FRAUENSCHUH stands for timeless, luxurious clothing for women and men. Our specially developed high-tech materials such as Premium Softshell and Nylon Quilt combine with traditional fabrics like loden and wool to create a distinctive FRAUENSCHUH silhouette, recognised around the world.
Today the third generation has joined the company, acting with conscience and true to the FRAUENSCHUH philosophy.
You can call our customer service during business hours, Monday to Friday from 8:00 to 16:00, on 0043 5356 64288 18, or send us an email at eshop@frauenschuh.com.
To stay up to date with new arrivals and events, subscribe to our newsletter.
You will find the sign-up field at the bottom of our homepage. You can also follow FRAUENSCHUH on Instagram, Facebook, YouTube and Pinterest.
If you have forgotten your password, please follow the link below.
After entering your email address, you will receive an email with a link to reset your password.
To help you choose the right size, our size guide can be found on the detailed product page under Size & Fit for the relevant item. If you need further information or have any questions, please contact our customer service at eshop@frauenschuh.com or call us on 0043 5356 64288 18, Monday to Friday from 8:00 to 16:00 (except public holidays).
If you have not received a confirmation email, it is likely that a transmission error occurred during data entry or payment. In that case, please try again or contact us by phone on 0043 5356 64288 18, Monday to Friday from 8:00 to 16:00
Frauenschuh.com offers a wide range of secure and convenient payment methods to make your shopping experience in our online store as easy as possible.
Here are the available payment methods:
Credit and debit cards:
You can conveniently pay for your order with the most common credit and debit cards, including Visa, MasterCard, American Express and many more.
PayPal:
With PayPal, you can make your purchases securely and quickly via your PayPal account.
Apple Pay:
If you use an Apple device, you can pay for your purchases with Apple Pay in a single tap.
Google Pay:
With Google Pay, you can pay for your order easily on Android devices.
Shop Pay:
If you have a registered Shop Pay account, you can complete your order even faster and more smoothly.
We aim to offer you the most flexible payment options, so that you can shop with us conveniently and securely. Please note that the availability of certain payment methods may vary by location.
Once an order has been submitted, we can no longer change or modify it, but we may be able to cancel it. Please contact us as soon as possible to see how we can help.
Call us on 0043 5356 64288 18 or send an email to eshop@frauenschuh.com
Eligible orders received before 10:00 on a business day are usually dispatched the same day. Orders placed on weekends or public holidays are dispatched on the following business day.
Please note that all Frauenschuh orders are handled exclusively by the carriers UPS, Austrian Post and DHL Express.
After placing your order, you will receive a confirmation email including a tracking number. Please keep this number for future reference. If you have an account, you can also check the status of your order at any time in the "My Account" area of our website. A separate shipping confirmation will be sent to you once your order has been dispatched. If you have any further questions, we are glad to help.
Should the products purchased from Frauenschuh.com not meet your requirements, you are welcome to return the items to us and we will offer you a full refund. Here is some important information to keep in mind:
- We only accept returns within 14 days from the day your order arrived.
- Please ensure that the returned items are in new and unused condition and that the original tags are still attached.
- Please note that shipping costs are non-refundable and excluded from the refund.
Please note that FRAUENSCHUH.com can only refund items that are unworn, unwashed and in perfect condition and whose tags have not been removed. If items show signs of use, acceptance of the item may be refused.
Your satisfaction matters a great deal to us and we want to make sure your return goes as smoothly as possible. If you have any further questions or need help, please contact our customer service team.
- Please fill in the enclosed returns form carefully and include it with the parcel.
- Please create your return label via our returns portal and download it there. Then take your return to the relevant shipping partner.
- Drop off your parcel at any post office or UPS Access Point, or simply arrange a UPS collection at UPS.com
- Your order will be refunded once the return has been processed. It usually takes between five and ten business days for the refund to appear on your statement.
We also offer gift shipments. On request, we wrap the chosen garments in a colour-matched boiled-wool pouch, tied with a ribbon.
You can reach us easily via the contact form on our website, by email at eshop@frauenschuh.com or by phone on +43 5356 64288 18. To help us process your request quickly, photos of the product and a short description of the repair you would like are useful.
