Exchanges & Returns

To create a return, click the following link: Returns Portal Link

You may return or exchange items you have purchased on FRAUENSCHUH.com. If you decide to make a return, please note the following guidelines:

- The return must be made within 14 days of receiving the goods.

- Items must be returned in their original condition, unworn and unwashed, with all tags intact.

- All items to be returned must be packed in a single shipment.

- Returns from Austria and Germany are free of charge, provided you use the same carrier we used to ship the goods. Otherwise, you bear the cost and risk of the return.

- Return costs from other EU countries and the United Kingdom are to be borne by the customer.

Please always enclose the fully completed returns form, which you will find included with your order. A return can only be accepted if these conditions are met.

The refund amount for a return excludes shipping costs.

Once your return has reached us and the amount has been refunded, we will notify you of the refund by email.

The period between receipt of the return and crediting of the purchase amount may be 5 to 10 days.

The time until the credit appears on your credit card depends on your credit card company and usually takes place within two billing cycles.

If the recipient named in the order is not the same as the buyer of the goods, the amount will always be refunded to the buyer and the card or account holder.

Please note that returns can only be accepted from the respective country of delivery. We would also like to point out that shipping costs are not refunded in the event of a return.

If you would like an exchange, please note this on the enclosed returns form or contact us directly.

If an item is not to your liking or does not fit, you can of course return the goods easily within 14 working days.

For orders from Germany and Austria, you can conveniently download your free returns label from our Returns Portal . Simply enter your postal code and your order number (starting with #).

With the downloaded returns label, you can easily drop off your return at the post office or a UPS collection point.

Please note that the returns label is valid only for returning your current order to FRAUENSCHUH. When you use this label, we cover the shipping and insurance costs of your return.

Detailed return instructions are always enclosed with your order.

No returns labels are provided for returns from all other EU countries and the United Kingdom.
Please send us the goods by a shipping method of your choice, so that they reach us within the stated period of 14 days from receipt.

Please send the parcel to the following address:
Frauenschuh Bekleidungs GmbH,
Josef-Pirchlstr-50
6370 Kitzbühel
Österreich

The right to exchange applies only to unworn, unwashed and flawless items whose tags have not been removed.

Items can only be exchanged for a different size or colour. If you would like an item other than the one originally ordered, we ask you to place a new order in our online shop.

Returns are made in a single shipment. We reserve the right to reject multiple returns sent at different times from the same order.

Returns are made via the carrier that delivered the parcel (post or UPS).

We can only accept returns from the respective country of delivery. If the delivery was sent to Austria, for example, the return may also only be initiated from Austria. Otherwise the exchange is unfortunately not free of charge, and the import and delivery fees are at your expense.

Personalised or specially made items are excluded from exchange.

An exchange is usually processed as soon as we have received the returned shipment. You will find further information on returns and exchanges in our Terms and Conditions.

For additional information or any further questions, please contact eshop@frauenschuh.com or call us on 0043 5356 64288 18, Monday to Friday from 08:00 to 16:00 (except on public holidays).

Please note that FRAUENSCHUH.com only refunds items that are unworn, unwashed and in flawless condition and whose tags have not been removed. For items showing signs of use, we reserve the right to refuse acceptance.

Once your return has reached us and the item has been checked, we will refund the corresponding amount within a few days. The amount in question (excluding shipping costs) will be transferred back to the account you provided — please note, however, that the refund to your credit card takes longer than a bank transfer. Unfortunately, we cannot influence the speed of refunds, as this is determined by the respective banks.