To create a return, please click on the following link: LinkReturnPortal

You have the option to return or exchange items purchased on FRAUENSCHUH.com. If you decide to return an item, please observe the following guidelines:
- Returns must be made within 14 days of receiving the goods.
- Items must be returned in their original condition, unworn, unwashed, and with all tags intact.
- All items to be returned must be packed in a single shipment.
- Returns from Austria and Germany are free of charge, provided you use the same shipping service provider we used to send the goods. Otherwise, you bear the costs and risks of the return.
- Return shipping costs from other EU countries, as well as from Switzerland and the United Kingdom, must be borne by the customer.

Please always include the fully completed return form, which you will find enclosed with your order, with your return. An accepted return is only possible in compliance with these conditions.

The refund amount for a return will be exclusive of shipping costs.

Once your return has been received and the amount has been credited back, we will inform you about the refund via email.

The period between the receipt of the return and the credit of the purchase amount can be 5 to 10 days.

The duration until the credit appears on your credit card depends on your credit card company and usually occurs within two billing cycles.

If the recipient named in the order does not match the buyer of the goods, the amount will always be refunded to the buyer and the card or account holder.

Please note that returns can only be accepted from the respective country of delivery. Furthermore, we would like to point out that shipping costs will not be refunded in the event of a return.

If you wish to exchange an item, please note this on the enclosed return form or contact us directly.

If you do not like or fit an item, you can, of course, easily return the goods within 14 working days.
For orders from Austria or Germany, you will receive a return label with your delivery.
With this label, you can easily drop off the order at the post office or a UPS Packstation.

Please note: The return label is only valid for your current return to Frauenschuh.

Please use the return label included in the package for your return. This way, FRAUENSCHUH.com will pay the shipping costs and insurance for your return.

Detailed return instructions are always included with your order.

For returns from all other EU countries, as well as Switzerland and the United Kingdom, no return labels are provided.
Please send us the goods via a shipping method of your choice, so that they arrive at our premises within the specified 14-day period from receipt.

Please send the package to the following address:
Frauenschuh Bekleidungs GmbH,
Josef-Pirchlstr-50
6370 Kitzbühel
Austria.

The right of exchange applies only to unworn, unwashed, and flawless items from which the tags have not been removed.

Exchanges are only possible for size or color. If you wish to receive a different item than the one originally ordered, please place a new order in our online shop.

Returns must be sent in a single shipment. We reserve the right to refuse multiple returns at different times from the same order.

Returns must be made using the same shipping service provider that delivered the package (Post or UPS).

We can only accept returns from the respective delivery country. For example, if the delivery was sent to Austria, the return must also be initiated from Austria. Otherwise, the exchange will unfortunately not be free of charge, and the import and delivery fees will be at your expense.

Personalized or custom-made items are excluded from exchange.

Exchanges are generally processed as soon as we receive the returned item. Further information on returns and exchanges can be found in our General Terms and Conditions.

For additional information or further questions, please contact eshop@frauenschuh.com or call us at 0043 5356 64288 18, Monday to Friday from 08:00 to 16:00 (except on public holidays).

Please note that FRAUENSCHUH.com will only refund items that are unworn, unwashed, in perfect condition and have not had their tags removed. We reserve the right to refuse acceptance of items that show signs of wear.

After we have received your return and checked the item, we will refund you the corresponding amount within a few days. The respective amount (excluding shipping costs) will be transferred back to your specified account - however, please note that the transfer back to your credit card takes longer than with a bank transfer. Unfortunately, we cannot influence the speed of repayments; this is determined by the respective banks.